Help us diagnose Uploader issues

Thank you for helping us to investigate this issue. Opening the JSON Console will allow you to see if there are any errors that are appearing when trying to upload. These errors can help us to determine what is going awry. 

  1. Navigate to chrome://extensions in the Chrome Browser
  2. Click to turn on "Developer Mode" in the top-right of the Extensions manager. 
  3. Scroll down to the extension entry representing the Tidepool Uploader. 
  4. Launch the Uploader:
    1. Option 1: In the navigation bar, type "chrome://apps/" and hit enter. A page showing all of the installed Chrome Apps will load: 
      Option 2: Click the three dots in the upper right of the Chrome window. 

      Hover on "Bookmarks" to expand the menu and click "Show Bookmarks Bar". 
      On the Bookmarks bar that appears, click to see the installed Chrome Apps. 
    2. Open the Tidepool Uploader:
  5. Return to the list of extensions. Click "index.html" on the entry. "index.html" will only appear if you have already opened the Uploader. We may ask you to click "background page" as well, but frequently "background page" is not needed.  
  6. A window will pop-up. Please make sure it is on the 'Console' Tab:
  7. Leave this window open while you try to upload via the Uploader with the device that is failing. 
  8. If an error appears, please copy and paste the text, or take a screenshot of the error and send it to support@tidepool.org. If possible, please expand the error to show us all of the information included. 

Thank you!


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