Troubleshooting CareLink Upload Issues on Mac
We currently support some Medtronic pumps and blood glucose monitors that are uploaded through CareLink. CareLink is a site that is heavily dependent upon Java and this can sometimes make it challenging to upload your data to CareLink. This article will show you how to solve Java issues and circumvent browser version restrictions so that you can upload your data.
1. What do I need to upload to CareLink?
Devices to communicate with Minimed Pumps:
We recommend using a Bayer Contour Next Link meter, which is compatible with USB 1.0, 2.0, and 3.0.
This meter is able to communicate wirelessly with most Minimed insulin pumps and is itself a great meter.
You can also use a beige CareLink USB stick. Please note that this is not directly compatible with USB 3.0 ports. If you have this device, you can use a USB Hub to connect to USB 3.0 ports on your computer.
Browsers & OS Required:
CareLink's website indicates that the following are necessary in order to upload:
However, this guide will show you how to upload even if you are on a newer OS or browser.
2. How to upload to CareLink with Safari
1. Changing the browser version reported to CareLink
Change the reported browser version if you are using a newer version of OSX or Safari than what CareLink requires.
In Safari, navigate to the User Agent menu: Develop -> User Agent.
If you do not see 'Develop' in the top bar, you must enable it. Go to Safari > Preferences > Advanced and check "Show Develop menu in menu bar"
Then, change your user agent:
Select the "Firefox -- Windows" option.
2. Fixing Java Security issues
This is what you will do if you are receiving warnings about Java, but you are on a supported version of Safari.
If you do not have Java installed, you can install it from:
In Safari, navigate to the Internet Plug-in Settings: Safari -> Preferences -> Security -> Internet Plug-in Settings...
Select Java, then choose "Allow Always" for carelink.minimed.com
If it warns you that Java is now set to run in "unsafe mode," this is to be expected and is the desired result.
Now, restart your browser and navigate to CareLink once again to see if it will let you in. Please note, it may still show the page that indicates that you do not have the ideal settings for Carelink, but if it has a button allowing you to "Continue" please click it.
3. Fixing Java Plug-in Warnings
If Step 2 did not fix the Java warnings, then please proceed to this step.
Choose Java from within System Preferences. You can open System Preferences using Spotlight (Command + Spacebar and then type "System Preferences"):
When the Java Control Panel opens, select the "Security" tab. Then, select "Edit Site List."
At this point, you should be able to upload to CareLink. If you are not able to, please try restarting your computer and attempting the upload again.
Please let us know via firstname.lastname@example.org if you have any questions!