Troubleshooting CareLink uploads on Safari 10

This article will show you how to fix Java settings for Safari 10

[El Capitan (OSX 10.11) and MacOS Sierra (10.12)]

For the complete directions on Java circumvention, please see: 

Troubleshooting CareLink upload issues on Mac

Browsers & OS Required:

CareLink's website indicates that the following are necessary in order to upload: 

However, this guide will show you how to upload even if you are on a newer OS or browser.

2. How to upload to CareLink with Safari 10

1. Changing the browser version reported to CareLink

Change the reported browser version if you are using a newer version of OSX or Safari than what CareLink requires.

In Safari, navigate to the User Agent menu: Develop -> User Agent.

If you do not see 'Develop' in the top bar, you must enable it. Go to Safari > Preferences > Advanced  and check "Show Develop menu in menu bar"

Then, change your user agent: 

Select the "Firefox -- Windows" option or Internet Explorer 11. 

Go to carelink.minimed.com. Log in. Click "Upload my device". You'll see this. Don't click yet!

Proceed to step 2: 

2. Fixing Java Security issues 

This is what you will do if you are receiving warnings about Java, but you are on a supported version of Safari. 

If you do not have Java installed, you can install it from: 

https://www.java.com/en/download/mac_download.jsp 

In Safari, navigate to the Internet Plug-in Settings: Safari -> Preferences -> Security -> Internet Plug-in Settings...

Select Java, then choose "On" for carelink.minimed.com 

Hold the Alt key and press the selector. Deselect Run In Safe Mode.

Please Note: We want to deselect "Run in Safe Mode." If you have deselected it, the check mark will no longer appear next to it. 

After you deselect "Run in Safe Mode,"  a warning message will appear: 

Click "Trust."

Click done, then close preferences.
Hit Reload to reload the page.

Now click "Click to use Java." You may see another warning pop-up - be sure to click Trust or Accept. 

You may now attempt to upload. If it fails, please proceed to step 3. 

3. Fixing Java Plug-in Warnings

If Step 2 did not fix the Java warnings, then please proceed to this step.

Choose Java from within System Preferences. You can open System Preferences using Spotlight (Command + Spacebar and then type "System Preferences"):

When the Java Control Panel opens, select the "Security" tab. Then, select "Edit Site List."

Add https://carelink.minimed.com

Please let us know via  support@tidepool.org if you have any questions! 


Still need help? Contact Us Contact Us