Troubleshooting CareLink uploads on Safari 10
This article will show you how to fix Java settings for Safari 10
[El Capitan (OSX 10.11) and MacOS Sierra (10.12)]
For the complete directions on Java circumvention, please see:
Browsers & OS Required:
CareLink's website indicates that the following are necessary in order to upload:
However, this guide will show you how to upload even if you are on a newer OS or browser.
2. How to upload to CareLink with Safari 10
1. Changing the browser version reported to CareLink
Change the reported browser version if you are using a newer version of OSX or Safari than what CareLink requires.
In Safari, navigate to the User Agent menu: Develop -> User Agent.
If you do not see 'Develop' in the top bar, you must enable it. Go to Safari > Preferences > Advanced and check "Show Develop menu in menu bar"
Then, change your user agent:
Select the "Firefox -- Windows" option or Internet Explorer 11.
Go to carelink.minimed.com. Log in. Click "Upload my device". You'll see this. Don't click yet!
Proceed to step 2:
2. Fixing Java Security issues
This is what you will do if you are receiving warnings about Java, but you are on a supported version of Safari.
If you do not have Java installed, you can install it from:
In Safari, navigate to the Internet Plug-in Settings: Safari -> Preferences -> Security -> Internet Plug-in Settings...
Select Java, then choose "On" for carelink.minimed.com
Hold the Alt key and press the selector. Deselect Run In Safe Mode.
Please Note: We want to deselect "Run in Safe Mode." If you have deselected it, the check mark will no longer appear next to it.
After you deselect "Run in Safe Mode," a warning message will appear:
Click done, then close preferences.
Hit Reload to reload the page.
Now click "Click to use Java." You may see another warning pop-up - be sure to click Trust or Accept.
You may now attempt to upload. If it fails, please proceed to step 3.
3. Fixing Java Plug-in Warnings
If Step 2 did not fix the Java warnings, then please proceed to this step.
Choose Java from within System Preferences. You can open System Preferences using Spotlight (Command + Spacebar and then type "System Preferences"):
When the Java Control Panel opens, select the "Security" tab. Then, select "Edit Site List."
Please let us know via email@example.com if you have any questions!