Uploading your Insulet Omnipod

This article assumes you have:

  1. A Tidepool Account - if you do not have a Tidepool account, you can create one for free at https://tidepool.org/signup.
  2. Installed the latest version of the Tidepool Uploader - if you have not installed the Tidepool Uploader, you can download the latest version at https://tidepool.org/uploader.
  3. An OmniPod PDM and Mini-B or Mini-AB cable - Mini-A USB cables have white plastic in the end, and are not meant for peripheral devices, so they will not work with your PDM. Mini-B cables are far more common and one would have come with your device.

1. Connect Your OmniPod PDM to Your Computer.

Wait for the PDM to read “USB device ready” at the top of the screen before proceeding.

2. Upload Your Data

  1. Launch the Tidepool Uploader and log in to your account.
  2. Confirm "Insulet OmniPod" is one of your Devices. You can change your devices by selecting "Choose Devices" from the menu under your name. 

  3. Confirm the Tidepool Uploader is set to the right time zone.
  4. Select "Choose File" in the Tidepool Uploader to open a window to select your .ibf file. 

    A window will appear allowing you to select the .ibf file from the Omnipod. On a Mac, you will see the Omnipod as a drive called "NO NAME." 

    On Windows, you will see the Omnipod as a "Removable Disk" drive. 

    Select the .ibf file within the drive and then click “Open”. Your data will begin to upload automatically after your .ibf file is selected. Leaving the Uploader selected on your computer (in front of other windows) will allow it to execute the upload more quickly.

  5. After the upload is complete, you can upload another device or click "See data" to view your uploaded data.

Troubleshooting:

It is common for users to save their .ibf files in a folder just in case they would like to access them again later. You can drag the .ibf file directly off of the device onto your desktop or a folder of your choosing to save it. 

If you connect your PDM and do not hear a beep, nor does it read “USB Device Ready” on the screen - you may need to try a different USB cable. Many Mini USB cables are power only and do not have the circuitry for a data connection. If you have a cable that you know carries data, please try another USB port on your computer.

Please reach out to support@tidepool.org if you have any questions or feedback on this article. Please include the article title if you are submitting feedback to make it easier for us to identify what changes need to be made.


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