Uploading your Trividia Health True Metrix Meter

This article assumes you have:

  1. A Tidepool Account - if you do not have a Tidepool account, you can create one for free at https://tidepool.org/signup.
  2. Installed the latest version of the Tidepool Uploader - if you have not installed the Tidepool Uploader, you can download the latest version at https://tidepool.org/uploader.
  3. A Trividia Health True Metrix, True Metrix Air, or True Metrix Go blood glucose meter.
  4. A micro USB cable to connect your True Metrix Go meter to your computer
  5. A USB cradle that comes with your True Metrix or True Metrix Air meter - this is the only way to upload data from those two meters. If you need to order a replacement cradle, we recommend calling Trividia directly at 1-800-803-6025 (their customer service is great).

1. Connect Your Device

Using a micro USB cable for the True Metrix Go or the USB cradle for the True Metrix or True Metrix Air, connect your meter to one of your computer's USB ports.

2. Upload Your Data

  1. Launch the Tidepool Uploader and log in to your account
  2. Confirm "Trividia Health True Metrix" is one of your Devices. You can change your devices by selecting "Choose Devices" from the menu under your name. Select this device for all supported Trividia meters.

  3. Confirm the Tidepool Uploader is set to the right time zone.
  4. Click "Upload" to upload your data. 
  5. After the upload is complete, you can upload another device or click "See data" to view your uploaded data. 

Please reach out to support@tidepool.org if you have any questions or feedback on this article. Please include the article title if you are submitting feedback to make it easier for us to identify what changes need to be made.


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