Sending Upload Reminders – Tidepool

This support article assumes you have access to the Population Health Dashboard through your Clinic account. If you would like to learn more about the Population Health Dashboard available with Tidepool+, please contact our Clinic Success team at clinic@tidepool.org.

In the process of filtering and sorting your patient list, you may notice that a patient hasn’t uploaded data in awhile, or you may need fresh data for an upcoming appointment. If a patient account has an email address associated with it, you can send an Upload Reminder from the Population Health Dashboard.

[GIF of Population Health Dashboard, zooming into meatball menu as modal is opened and "send upload reminder" is clicked]

Click the ‘ ... ‘ menu next to the patient’s record and select ‘Send Upload Reminder.’

Before confirming this action, you will be see a pop up notification that details when an Upload Reminder was last sent to the specified patient.

Click "Send" to send an Upload Reminder to your patient.

Here is an example of the Upload Reminder your patient will receive.

Note: The email message is not customizable.

{[{category.name}]}