This article assumes you have:
- A SSO enabled clinic - You must be set up with Tidepool to support logging in via your organization's login process.
- For SSO enabled clinics, you will not need to "sign up" for a Tidepool account. Simply log in using your organization's email address even if it's your first time using Tidepool.
- Installed the latest version of the Tidepool Uploader - SSO is supported as of version 2.52.0 and newer. If you have not installed the Tidepool Uploader, you can download the latest version at tidepool.org/uploader.
Jump down to Tidepool Uploader
1. Tidepool Web
- Visit app.tidepool.org using Google Chrome or Microsoft Edge.
- Input your email address and click Next.
- Log into your organization provided account with your password and click the appropriate Next or Login button.
This screenshot is an example and does not reflect what your specific organization's prompt will look like.
- You must agree to the Tidepool Applications Terms of use & Privacy Policy.
- Check the box to accept, and then click the Accept button.
- Next, you must update your account with a minimum of your name, and optionally your Job Title and NPI.
- Click Submit after you have updated your name and any of the optional fields.
- You will be redirected to your clinic's Tidepool workspace and can now look up patient accounts.
2. Tidepool Uploader
Ensure you have Tidepool Uploader 2.52.0 or newer installed on your computer. Visit tidepool.org/download to download the latest version.
- Launch Tidepool Uploader on your computer.
- Click the Login button.
- Your computer's default web browser will launch and present the login prompt.
- Input your email address and click Next.
- Log into your organization provided account with your password and click the appropriate Next or Login button.
This screenshot is an example and does not reflect what your specific organization's prompt will look like.
- You must agree to the Tidepool Applications Terms of use & Privacy Policy.
- Check the box to accept, and then click the Accept button.
- Next, you must update your account with a minimum of your name, and optionally your Job Title and NPI.
- Click Submit after you have updated your name and any of the optional fields.
- You will be redirected to a landing page and your web browser will prompt you to Open Tidepool Uploader.
- Click Open Tidepool Uploader from the dialog and optionally check the box to Always allow so you are not required to do this at each login.
- Tidepool Uploader will refresh, and you will be logged into your account and see the search box for your patient list.
Please reach out to support@tidepool.org if you have any questions or feedback on this article.
