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Uploading your Abbott Precision Xtra Meter

This article assumes you have:

  • A Tidepool Account - if you do not have a Tidepool account, you can create one for free at tidepool.org/signup
  • Installed the latest version of the Tidepool Uploader - if you have not installed the Tidepool Uploader, you can download the latest version at tidepool.org/uploader
  • A Windows PC - the Precision Xtra can only be uploaded via a Windows PC at this time.
  • A special cable, specific to the Precision Xtra - The required USB cable is no longer manufactured, and there are no alternative third-party cables. Please contact your medical provider if you are unable to upload this device.

 

1. Uploading Your Precision Xtra

  • Connect your Precision Xtra to your Windows computer via the special USB cable and wait for the glucose meter to show “]--PC”.
  • Ensure Abbott Precision Xtra is one of your selected devices. If not, click your name at the top right and click Choose Devices and select it from the list. Click Done to confirm.

    Image of Tidepool Uploader with the device selection options

  • Double-check that you have the correct time zone selected for where you live.
  • Click Upload in the main Tidepool Uploader window to begin the upload.
  • The Uploader will begin to process your data and you will see a progress bar. 

    Image of Tidepool Uploader with upload in progress

  • Once the upload finishes, you can upload any other devices you would like to upload or you can click See data to view your data.

2. Troubleshooting

If your Precision Xtra fails to upload, please try the following:

  • Please remember, the Precision Xtra only uploads on Windows versions of Tidepool Uploader.
  • Unplug the device from the special USB cable and plug it back in, then click “Upload” again.
  • If you see the message "Error: Device not recognized / Unable to read device" pop up on your screen
    • Try switching to a different USB port.  The first time a device is plugged into a USB port, Windows will take anywhere from seconds to a couple of minutes to install a driver on that port. Switching to a USB port where the driver has already been installed means it will work immediately. 
  • Please make sure you have installed the latest Windows updates as this can keep the computer from correctly recognizing the device. 

Please reach out to support@tidepool.org if you have any questions or feedback on this article.

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