This article assumes you have:
- A Tidepool Account - if you do not have a Tidepool account, you can create one for free at tidepool.org/signup.
- Installed the latest version of the Tidepool Uploader - if you have not installed the Tidepool Uploader, you can download the latest version at tidepool.org/uploader.
- A Trividia Health True Metrix, True Metrix Air, True Metrix Go, or True Metrix Pro blood glucose meter.
- A micro USB cable to connect your True Metrix Go meter to your computer
- A USB docking station for your True Metrix, True Metrix Air, or True Metrix Pro meter - this is the only way to upload data from those meters. If you need to order a replacement docking station, you can order directly from Trividia here, or by calling Trividia directly at 1-800-803-6025.
1. Connect the Device
- Using a micro USB cable for the True Metrix Go or the USB docking station for the True Metrix, True Metrix Air, or True Metrix Pro, connect your meter to one of your computer's USB ports.
- Launch the Tidepool Uploader and log in to your account
- Confirm Trividia Health True Metrix is one of your Devices. You can change your devices by selecting Choose Devices from the menu under your name. Select this device for all supported Trividia meters.
- Confirm the Tidepool Uploader is set to the right time zone.
2. Upload
- Click Upload to upload your data.
- After the upload is complete, you can upload another device or click See Data to see your uploaded data.
Please reach out to support@tidepool.org if you have any questions or feedback on this article.