This article assumes you have:
- A Tidepool Clinician account — you can create one for free at tidepool.org/signup.
- Installed the latest version of Tidepool Uploader — you can download the latest version at tidepool.org/uploader.
1. Launch Tidepool Uploader
As a clinician, you can create new patient accounts within Tidepool Uploader. After you have logged into Tidepool Uploader, click "Add new" to create a new patient account.
2. Fill out patient details
Name and date of birth are required to create an account.
3. (Optional) Fill out additional details
You can add the patient's medical record number for future reference. This field is optional.
You can also add the patient's email. If you do, Tidepool will send them an invitation to access their profile so that they can upload and view their data from home. This field is also optional.
4. Save account and select devices
Click "Save" to finish creating the account.
You will then be prompted to select your patient's devices to upload.
5. Set the time zone
Set the time zone in Tidepool Uploader. Then review the details and click "Upload" to start uploading your patient's diabetes devices to Tidepool.
6. Next steps
After the account has been created, you will be able to search for that account in Tidepool Uploader.
And you will be able to search for that account when you log in to your account in Tidepool Web.
I'm getting the error message, "We can't create this account because that email address already has an account" when I save an email address for my patient.
This means that your patient already has a Tidepool Web account with that email address. You should contact the patient and ask them to share their Tidepool Web account with your Tidepool Web Clinician account. See our Sharing your data article for instructions to provide the patient on how to share. They will need to know the email address you are using for your account.
Please reach out to firstname.lastname@example.org if you have any questions or feedback on this article.