Creating a new patient account with Tidepool Uploader

This article assumes you have:

  • A Tidepool Clinician account — you can create one for free at signup.tidepool.org.
  • Installed the latest version of Tidepool Uploader — you can download the latest version at tidepool.org/uploader.

Please review this recorded demo of Tidepool for Clinicians and send an email to clinic@tidepool.org if you have follow-up questions. 

1. Launch Tidepool Uploader

As a clinician, you can create new patient accounts within Tidepool Uploader. After you have logged into Tidepool Uploader, click "Add new" to create a new patient account.

patient search screen in Tidepool Uploader

2. Fill out patient details

Name and date of birth are required to create an account.

patient account creation screen with patient name and birthdate sections highlighted

3. (Optional) Fill out additional details

You can add the patient's medical record number for future reference. This field is optional.

You can also add the patient's email. If you do, Tidepool will send them an invitation to access their profile so that they can upload and view their data from home. This field is also optional.

Image of patient account creation screen with details filled out

4. Save account and select devices

Click "Save" to finish creating the account.

You will then be prompted to select your patient's devices to upload.

patient device selection screen

5. Set the time zone

Set the time zone in Tidepool Uploader. Then review the details and click "Upload" to start uploading your patient's diabetes devices to Tidepool.

patient upload screen

 

6. Next steps

After the account has been created, you will be able to search for that account in Tidepool Uploader.

patient search screen in Tidepool Uploader

And you will be able to search for that account when you log in to your account in Tidepool Web.

Patient search in Tidepool Web

Please note: Accounts created through this process will automatically have their data shared with your Clinician account.

7. Troubleshooting

I'm getting the error message, "We can't create this account because that email address already has an account" when I save an email address for my patient. 

This means that your patient already has a Tidepool Web account with that email address. You should contact the patient and ask them to share their Tidepool Web account with your Tidepool Web Clinician account. See our Sharing your data article for instructions to provide the patient on how to share. They will need to know the email address you are using for your account.

Tidepool Uploader window showing error message


Please reach out to support@tidepool.org if you have any questions or feedback on this article.

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