This article assumes you have:
Table of contents
1. Connect your device
- Important First Step: Unlock the DASH personal diabetes manager (PDM) using the PIN number. (If you have forgotten the PIN, you can use the last four digits of the serial number on the back of the DASH PDM.)
- After unlocking your PDM, connect your DASH PDM to your computer, and tap "Export" on the DASH PDM screen.
Once the export is complete you will receive a message on the DASH PDM screen saying, "Your PDM data is ready for export."
2. Select your device
- Launch Tidepool Uploader and log in to your account.
- Confirm "Insulet Omnipod" is one of your devices. You can change your devices by selecting "Choose Devices" from the menu under your name.
3. Upload your data
- Confirm Tidepool Uploader is set to the right time zone and that your DASH PDM has the correct date and time set on the device.
- Click the "Upload" button in Tidepool Uploader to begin the upload of the data from your DASH PDM.
After the upload is complete, you can upload another device or click "See data" to take you to Tidepool Web.
1. Error Message about DASH PDM having the wrong time or date
Tidepool Uploader is looking at the date and time inside the special file that was exported from your DASH PDM. If more than 15 minutes have passed since when you exported the file, Tidepool Uploader thinks the date/time is wrong on your DASH PDM and will show an error message that looks like this
The solution to this is to disconnect your DASH PDM from your computer and go through the steps again to generate a new export. Follow the instructions in Section 1. Connect your device again and retry your upload
2. PDM/computer connection issues
If you connect your DASH PDM but it does not appear to respond to the computer's connection, you may need to try a different USB cable. Some micro USB cables are power only and do not have the circuitry for a data connection. If you have a cable that you know carries data, please try another USB port on your computer.
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