Uploading your Insulet Omnipod DASH

This article assumes you have:

  • An Insulet Omnipod DASH system.
  • A Tidepool account — you can create one for free at tidepool.org/signup.
  • Installed the latest version of Tidepool Uploader — you can download the latest version here
  • A data-capable micro USB cable. 

 

Table of contents

1. Connect your device

  • Important First Step: Unlock the DASH personal diabetes manager (PDM) using the PIN number. (If you have forgotten the PIN, you can use the last four digits of the serial number on the back of the DASH PDM.)
  • After unlocking your PDM, connect your DASH PDM to your computer, and tap "Export" on the DASH PDM screen.
If you do not see the Export button, unplug your PDM from the computer, ensure the PDM is unlocked, and then reconnect to your computer via the Micro USB cable.

Once the export is complete you will receive a message on the DASH PDM screen saying, "Your PDM data is ready for export."

2. Select your device

  • Launch Tidepool Uploader and log in to your account.
  • Confirm Insulet Omnipod is one of your devices. You can change your devices by selecting Choose Devices from the menu under your name.

    Tidepool Uploader Window showing Insulet Omnipod selected

3. Upload your data

  • Confirm Tidepool Uploader is set to the right time zone and that your DASH PDM has the correct date and time set on the device.

Tidepool Uploader Window showing timezone selection

  • Click the Upload button in Tidepool Uploader to begin the upload of the data from your DASH PDM.

Next steps

After the upload is complete, you can upload another device or click See data to take you to Tidepool Web. 

Troubleshooting

1. Error Message about DASH PDM having the wrong time or date

Tidepool Uploader is looking at the date and time inside the special file that was exported from your DASH PDM. If more than 15 minutes have passed since when you exported the file, Tidepool Uploader thinks the date/time is wrong on your DASH PDM and will show an error message that looks like this

Tidepool Uploader Windows showing Wrong Time Error Message

The solution to this is to disconnect your DASH PDM from your computer and go through the steps again to generate a new export. Follow the instructions in Section 1. Connect your device again and retry your upload

2. PDM/computer connection issues

If you connect your DASH PDM but it does not appear to respond to the computer's connection, you may need to try a different USB cable. Some micro USB cables are power only and do not have the circuitry for a data connection. If you have a cable that you know carries data, please try another USB port on your computer.

Please reach out to support@tidepool.org if you have any questions or feedback on this article.

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