Connecting your Dexcom Account to Tidepool – Tidepool

This article assumes you have:

A Tidepool Account - if you do not have a Tidepool account, you can create one for free at https://tidepool.org/signup.

This feature is currently only available to people in the United States with a Dexcom Clarity account.

Is Connecting to Dexcom right for you?

You should Connect to Dexcom if...

you are using Dexcom G5 or G6 Mobile on Android.

You should not Connect to Dexcom if...

you are using Tidepool Mobile to upload your Dexcom G5 or G6 Mobile data on iOS.
you are successfully uploading your Dexcom data using Tidepool Uploader from a supported Dexcom receiver, or insulin pump (t:slim G4, t:slim X2, Animas Vibe).

Connect your Dexcom Account to Tidepool

Log in to your Tidepool Account
Click your name at the top of the screen to open your profile, scroll to the bottom of the page and click “Connect with Dexcom”
A new window will open to request you log in to your Dexcom account.
Log in to your Dexcom account and authorize Tidepool to connect with Dexcom.
Once authorized, your profile page will now show your data is being synced from Dexcom and your data will begin uploading from Dexcom Clarity to Tidepool. If you do not see your data after a minute, click the refresh button at the bottom of the page.

Important Reminders

Data transfer from Dexcom to Tidepool is not real-time. It takes 3 hours for your data to be visible in Dexcom Clarity, and up to an additional hour after that for your data to show up in Tidepool.
If your connection status is "Login Expired", try disconnecting and reconnecting to Dexcom to reauthorize your connection to your Dexcom account.
If you connect your Dexcom account, we will import everything, including any data gaps. This will replace the Dexcom data that you see, but we’ll store everything.

Troubleshooting

If you notice your data hasn’t uploaded from Dexcom to Tidepool recently, please send us an email at support@tidepool.org and we will investigate the problem.