Connecting your Dexcom Account to Tidepool

This article assumes you have:

1. A Tidepool Account - if you do not have a Tidepool account, you can create one for free at https://tidepool.org/signup.
2. A Dexcom CGM connected to Dexcom Clarity with no other means to upload to Tidepool - this can be a G5 or G6 touchscreen receiver, or an Android phone running Dexcom G5 Mobile or Dexcom G6 Mobile.
3. You want your Dexcom data to sync with Tidepool automatically in the background, and stop uploading your receiver to us directly or through HealthKit.
4. Read the important reminders on this page about enabling this feature - click here to learn more.

This feature is currently only available to people in the United States with a Dexcom Clarity account.

Is Connecting to Dexcom right for you?

You should Connect to Dexcom if...

1. you are using Dexcom G5 Mobile on Android.
2. you are using Dexcom G6 Mobile on Android.
3. you are using a Dexcom G5 touchscreen receiver.
4. you are using a Dexcom G6 touchscreen receiver.

You should not Connect to Dexcom if...

1. you are using Tidepool Mobile to upload your Dexcom G5 Mobile data on iOS.
2. you are using Tidepool Mobile to upload your Dexcom G6 Mobile data on iOS.
3. you are successfully uploading your Dexcom data using Tidepool Uploader from a supported Dexcom receiver, or insulin pump (t:slim G4, t:slim X2, Animas Vibe).

1. Log in to your Tidepool Account
2. Click your name at the top of the screen to open your profile, scroll to the bottom of the page and click “Connect with Dexcom”
3. A new window will open to request you log in to your Dexcom account.
4. Log in to your Dexcom account and authorize Tidepool to connect with Dexcom.
5. Once authorized, your profile page will now show your data is being synced from Dexcom and your data will begin uploading from Dexcom Clarity to Tidepool. If you do not see your data after a minute, click the refresh button at the bottom of the page.

Important Reminders

1. Data transfer from Dexcom to Tidepool is not real time. It takes 3 hours for your data to be visible in Dexcom Clarity, and up to an additional hour after that for your data to show up in Tidepool.
2. If your connection status is "Login Expired", try disconnecting and reconnecting to Dexcom to reauthorize your connection to your Dexcom account.
3. If you connect your Dexcom account, we will import everything, including any data gaps. This will replace the Dexcom data that you see, but we’ll store everything.

Troubleshooting

If you notice your data hasn’t uploaded from Dexcom to Tidepool recently, please send us an email at support@tidepool.org and we will investigate the problem.

If you notice that the way the data is displayed by Tidepool differs from the way (time) it is displayed by your Dexcom receiver, Dexcom mobile app, or in Dexcom Clarity, please send us an email at support@tidepool.org. Due to internal system clock issues, there are some cases where this may happen. We can help delete the errant data.

Please reach out to support@tidepool.org if you have any questions or feedback on this article. Please include the article title if you are submitting feedback to make it easier for us to identify what changes need to be made.