Whether or not you share your data is entirely up to you, the person with diabetes. You are in complete control. We do not do anything with your data without your explicit permission — this includes giving your clinician or other care team members access to your data. Once you have given permission for others to view your data, you can also choose whether or not they also have the ability to upload your devices via Tidepool Uploader.
Some example sharing use-cases include:
- Sharing your data with a physician or physician's office to view and upload data from a clinic.
- Sharing your data from a child's account with parents or other caregivers to view and upload data.
- Sharing your data with friends to view, so you can share your experiences.
- Sharing your data with a clinical study principal investigator, so they can use your data in their research.
- Sharing your data with the Tidepool Support Team (support@tidepool.org) to help troubleshoot potential problems.
Sharing your data (inviting another user)
1. Log in to Tidepool Web
- First, using Google Chrome, log in to your Tidepool account at https://app.tidepool.org.
- At the top of Tidepool Web, you will see your account name with three options below it. One of the options is “Share”. Click this option to navigate to the Share permissions page.
2. View sharing permissions
- The next page you see will show everyone that you have granted access to view your data.
- If you have not yet invited anyone, this screen will be blank, and you will only see the Share Data button.
3. Sharing your Tidepool data
There are two methods for sharing: Share with a Clinic (using a share code) or Share with a Care Team Member (using an email address).
3a. Share with a Clinic (using a share code)
- Click Share Data from the Share page.
- Confirm Share with a Clinic is selected and input the 12-character code provided to you.
- Click Submit Code.
- Confirm the share code is correct by verifying the name of the clinic or doctor's office.
- Confirm your selection to allow your clinic to upload data on your behalf by checking or unchecking Allow upload of data.
- Click Send Invite.
3b. Share with a Care Team Member (via email)
- Click Share Data from the Share page.
- Confirm Share with a Care Team Member is selected and input the email address of the care team member you want to share with.
- Confirm your selection to allow your care team member to upload data on your behalf by checking or unchecking Allow upload of data.
- Click Invite Member to send the invite.
4. After Inviting
- Once you share your Tidepool Web account a notification will be sent letting them know they can accept your invitation to view your data. The Share page will read, INVITE SENT until it has been accepted after which point it will say, SHARING.
- You can click Resend Invite to send another notification or Revoke Invite if you made a mistake, or no longer want to share with this clinic or care team member.
5. Updating Sharing Permissions
- Allow or Remove Upload Permissions
- From the Share page, click on the ... to the right of the clinic or care team member you shared with and click Remove Upload Permission to remove their ability to upload on your behalf or Allow Upload Permission to give them this permission.
- From the Share page, click on the ... to the right of the clinic or care team member you shared with and click Remove Upload Permission to remove their ability to upload on your behalf or Allow Upload Permission to give them this permission.
- Remove Clinic/Account
- From the Share page, click on the ... to the right of the clinic or care team member you shared with and click Remove clinic or Remove account to remove their ability to see your Tidepool Web account.
- From the Share page, click on the ... to the right of the clinic or care team member you shared with and click Remove clinic or Remove account to remove their ability to see your Tidepool Web account.
Please reach out to support@tidepool.org if you have any questions or feedback on this article.
