This article assumes you have:
- A Tidepool account - if you do not have a Tidepool account, you can create one for free at https://tidepool.org/signup.
- Installed the latest version of Tidepool Uploader - if you have not installed Tidepool Uploader, you can download the latest version at https://tidepool.org/uploader.
NOTE: Insulin Pumps are not able to support this feature, and require manually updating on the pump
Newer versions of Tidepool Uploader – starting with version 2.22.1 – now give you the option to automatically correct the device time on your blood glucose meter or CGM receiver your device time is detected to be off by more than 15 minutes. This detection includes the time zone you've selected in Tidepool Uploader and the time on your computer.
About fixing time on CGM receivers
Tidepool Uploader can update the time on Dexcom CGM receivers, and adjust the time for past events ensuring all your data is in sync with the rest of your diabetes events.
About fixing time on BG meters
Past readings on your blood glucose meter cannot be adjusted. Most blood glucose meters do not store when time changes occur, which prevents Tidepool Uploader from adjusting the time for past readings to keep your data in sync. Any blood glucose readings currently on your blood glucose meter will be uploaded with their existing time stamp.
Once the time on your blood glucose meter has been corrected, all future recordings will be more accurate and blood glucose meter data displayed in Tidepool Web will reflect the updated, correct time setting.
Trividia True Metrix glucose meters do not support the automatic time updating feature. Please visit their Customer Care website for information on manually updating the time on your glucose meter.
Have any questions? Send us a message to support@tidepool.org
