Using your smartphone to connect your diabetes device's account to the Tidepool Data Platform

This article assumes you:

Have a Tidepool Data Platform account — you can create one at tidepool.org/signup
Have a My twiist Portal account, Dexcom account, or a LibreView Account
Have an iPhone or Android smartphone
Live in the United States

Connecting your newly created Tidepool Data Platform account to your My twiist Portal account

Need a Tidepool Data Platform account? Sign up here.

From your smartphone, visit app.tidepool.org and log in with your email address and password
After logging in, tap on Connect a Device Account
Tap Connect to the right of the twiist logo
Input your My twiist Portal email and password that you created earlier with your twiist pump trainer
Tap Sign in
Tap the box indicating “I agree…” and then tap the Accept button
Tap the Sign In as [youremail@website.com] button
Tap Back to Tidepool to return back to the Tidepool Data Platform
Your My twiist Portal account is now linked to the Tidepool Data Platform
Need to share your Tidepool Data Platform account with your clinic team? See this guide

Receiving an email invitation from your Diabetes care team to link your My twiist Portal account to the Tidepool Data Platform

Your Diabetes care team may have sent you an email invitation to link your My twiist Portal account to the Tidepool Data Platform so they can view your twiist AID system data
If you have been invited, you will receive an email that looks like this
Tap the Connect your twiist account in the email
Input your My twiist Portal email and password that you created earlier with your twiist pump trainer
Tap Sign in
Tap the box indicating “I agree…” and then tap the Accept button
Tap the Sign In as [youremail@website.com] button
You will see a success page indicating the connection was successful
Tap Claim My Account to claim this account your diabetes care team made for you so you can view your twiist Loop system data at home
Your My twiist Portal account is now linked to the Tidepool Data Platform
Need to share your Tidepool Data Platform account with your clinic team? See this guide

Disconnecting your My twiist Portal account from the Tidepool Data Platform

From your smartphone, log into your My twiist Portal account at mytwiistportal.com
Tap Sign in and input your email address and password
Tap Sign in
From the page that appears, tap Go to Tidepool
On the following page tap Disconnect under Action
Confirm this request by tapping the Unlink button
My twiist Portal will reflect this change by showing Disconnect pending under Status
Look for an email to your My twiist Portal email address confirming the unlinking has been completed

Connecting your Dexcom account to the Tidepool Data Platform

From your smartphone, visit app.tidepool.org and log in with your email address and password
After logging in, tap on Connect a Device Account
Tap Connect to the right of the Dexcom logo
Input your email or username and password and tap Log in
Forgot your Dexcom username? See this troubleshooting below
Review the information from Dexcom indicating you are sharing your Dexcom CGM data with the Tidepool Data Platform and scroll down to the to the bottom and select the appropriate response for "on your own behalf" or "on behalf of another..." and input your name as required by Dexcom
Tap Authorize
You will see a success page indicating the connection was successful
Tap Back to Tidepool to return back to the Tidepool Data Platform
Your Dexcom account is now linked to the Tidepool Data Platform
Need to share your Tidepool Data Platform account with your clinic team? See this guide

Receiving an email invitation from your Diabetes care team to link your Dexcom account to the Tidepool Data Platform

Your Diabetes care team may have sent you an email invitation to link your Dexcom account to the Tidepool Data Platform so they can view your Dexcom CGM data
If you have been invited, you will receive an email that looks like this
Tap the Connect your Dexcom Account button
Input your email or username and password and tap Log in
Forgot your Dexcom username? See this troubleshooting below
Review the information from Dexcom indicating you are sharing your Dexcom CGM data with the Tidepool Data Platform and scroll down to the to the bottom and input your name
Tap Authorize
You will see a success page indicating the connection was successful
Tap Claim My Account to claim the account made by your diabetes care team and view your Dexcom data at home on your Tidepool Data Platform account
Your Dexcom account is now linked to the Tidepool Data Platform
Need to share your Tidepool Data Platform account with your clinic team? See this guide

Disconnecting your Dexcom account from the Tidepool Data Platform

Open the Dexcom G7 app
Tap on Profile
Tap on Account
Scroll down to the Third Party Applications section
Tap on View and Edit under Tidepool
Tap Revoke

You can also visit myaccount.dexcom.com to perform the disconnection steps.

Dexcom Troubleshooting

If you have forgotten your Dexcom account username or need to reset your password follow the instructions in this graphic.

Step 1. Find Dexcom username. Check the G6 or G7 app. Dexcom G6. Tap Cogwheel, then Profile, then find the username. G7 app: Tap Profile, then Account, and find the username. Step 2. Reset Dexcom password. After tapping Forgot my password, use the username you found in Step 1 to reset your password. Follow the prompts from Dexcom.

Connecting your newly created Tidepool Data Platform account to your LibreView account

Need a Tidepool Data Platform account? Sign up here.

From your smartphone, visit app.tidepool.org and log in with your email address and password
After logging in, tap on Connect a Device Account
Click Connect to the right of FreeStyle Libre
In the screen that appears, log into your FreeStyle Libre systems account with your username and password
Tap SIGN IN
Tap ALLOW after reviewing and agreeing to the terms of the HIPAA authorization
Tap AGREE affirming you have read and explicitly agree to the HIPAA authorization
Tap the toggle to allow sharing of your FreeStyle Libre data to Tidepool (1) and then click ALLOW (2)
You will see a success page indicating the connection was successful
Tap Back to Tidepool to return back to the Tidepool Data Platform

Receiving an invitation from your Diabetes care team to connect your LibreView account to the Tidepool Data Platform

Your Diabetes care team may have sent you an email invitation to link your LibreView account to the Tidepool Data Platform so they can view your FreeStyle Libre systems data
If you have been invited, you will receive an email that looks like this
Tap Connect Your FreeStyle Libre
In the screen that appears, log into your FreeStyle Libre systems account with your username and password
Tap SIGN IN
Tap ALLOW after reviewing and agreeing to the terms of the HIPAA authorization
Tap AGREE affirming you have read and explicitly agree to the HIPAA authorization
Tap the toggle to allow sharing of your FreeStyle Libre data to Tidepool (1) and then click ALLOW (2)
You will see a success page indicating the connection was successful
Tap Claim My Account to claim this account your diabetes care team made for you so you can view your FreeStyle Libre systems data data at home

Disconnecting your LibreView account from the Tidepool Data Platform

Visit libreview.com on your smartphone and log in with your username and password
Tap Log In
Tap the three lines (hamburger) in the top right of the page
Tap Account Settings
Tap Connected Apps
Tap Manage to the right of Tidepool
Tap Disconnect
Tap Disconnect again
You will receive an email letting you know your LibreView account is disconnected from the Tidepool Data Platform

For full FreeStyle Libre systems safety information, please visit https://www.freestyle.abbott/us-en/safety-information.html.
The sensor housing, FreeStyle, Libre, and related brand marks are marks of Abbott and used with permission.

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Table of contents

twiist

Dexcom

LibreView account