Sending your patient a request to connect their device account – Tidepool

This applies to all Clinic team members

As a clinician user, you can send your patient a request to connect a compatible device account (e.g. Dexcom, Libre, twiist). Your patient's email address must be added to their account to allow you to send an account connection request.

From the Clinic Workspace dashboard, within your Patient List, search for an existing patient or click Show All to see your entire patient list.
Once the desired patient is identified, click the menu item and then Bring Data into Tidepool.
Click Email Invite to the right of the appropriate account logo to send your patient a connection request.
If you have not previously added the patient's email address, you will be prompted to do so. After adding their email, click Send Invite.
If you already had added the patient's email address, clicking Email Invite in Step 3 will send the invite.

For additional detail about the invite your patients will receive, please see the following support articles:

We recommend you letting your patient know about this email to ensure they engage with the Tidepool notification they receive.

SUP-258

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