Adding a patient’s email address to an account you created

1. Log into Tidepool Web at app.tidepool.org using Google Chrome to access your Clinic Workspace dashboard.
2. From the Clinic Workspace dashboard, within your Patient List, search for an existing patient or click Show All to see your entire patient list.
3. Once the desired patient is identified, click the . . . menu item and then Edit Patient Information to edit their details.
4. Select the Email (optional) field and enter your patient’s Email Address.
5. Click Save Changes. The Tidepool system will automatically notify your patient, instructing them on how to claim and manage their account from home.

We recommend you send a follow-up reminder through your patient portal to ensure your patient engages with the Tidepool notification they receive.

Please reach out to support@tidepool.org if you have any questions or feedback on this article.