Support Hours:
Tidepool's support hours are:
Monday through Friday 8:30AM to 7:00PM ET (5:30AM to 4:00PM PT)
These hours will expand as the Tidepool support team adds additional members in different timezones.
Observed Holidays:
Tidepool employs people around the world. This list of US Holidays is presented as guidance of the days that US-based employees will take off. International employees may take different days off.
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New Year’s Day & Eve |
January 1 / December 31 |
|
Martin Luther King Jr. Day |
January 17 |
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Presidents Day |
Third Monday in February |
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Memorial Day |
Last Monday in May |
|
Juneteenth |
June 19 / June 20 |
|
Independence Day |
July 4 |
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Labor Day |
First Monday in September |
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World Diabetes Day |
November 14 |
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Thanksgiving Day and Friday |
Fourth Thursday and Friday in November |
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Christmas Eve |
December 24 |
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Christmas Day |
December 25 / December 26 |
|
New Year's Eve |
December 31 |
Please note; if the holiday falls on a Saturday, we will observe it on the previous Friday. If it falls on a Sunday, it will be observed on the following Monday.
Please let us know via support@tidepool.org if you have any questions!
