Support Hours:
Tidepool's support hours are:
Monday through Friday 9:00AM to 5:00PM US-Central Time (7:00AM to 3:00PM US-Pacific)
These hours will expand as the Tidepool support team adds additional members in different time zones.
Observed Holidays:
Tidepool employs people around the world. This list of US Holidays is presented as guidance of the days that US-based employees will take off. International employees may take different days off.
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New Year’s Day & Eve |
Sunday, January 1 / Monday, January 2 |
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Martin Luther King Jr. Day |
Monday, January 16 |
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Presidents Day |
Monday, February 20 |
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Memorial Day |
Monday, May 29 |
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Juneteenth |
Monday, June 19 |
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Independence Day |
Tuesday, July 4 |
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Labor Day |
Monday, September 4 |
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World Diabetes Day |
Tuesday, November 14 |
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Thanksgiving Day and Friday |
Thursday, November 23 and Friday, November 24 |
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Christmas Eve |
Sunday, December 24 |
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Christmas Day |
Monday, December 25 |
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New Year's Eve |
Sunday, December 31 |
Please note; if the holiday falls on a Saturday, we will observe it on the previous Friday. If it falls on a Sunday, it will be observed on the following Monday.
Please let us know via support@tidepool.org if you have any questions!