Connecting your LibreView Account to Tidepool

Note: This connectivity is currently limited to users who reside in the United States.

Table of Contents

I am new to the Tidepool Data Platform
I already have diabetes data in my Tidepool Data Platform account 
I want to disconnect my LibreView account from the Tidepool Data Platform
Data Special Notes

First, log into your Tidepool Data Platform account at app.tidepool.org using Google Chrome or Microsoft Edge.

I am new to the Tidepool Data Platform

• If you are new to the Tidepool Data Platform you will see the Connect a Device Account option.
• Click Connect a Device Account.
  
  
• Click Connect to the right of FreeStyle Libre. 
  
  

• In the window that appears, log into your FreeStyle Libre systems account with your username and password.

  Note: One LibreView account can be linked to only one Tidepool account at a time. Linking it here will turn off data flow to any earlier linked accounts.

  
  

• Click SIGN IN
  
  
• Click ALLOW after reviewing and agreeing to the terms of the HIPAA authorization.
  
  
• Click AGREE affirming you have read and explicitly agree to the HIPAA authorization.
  
  
• Click the toggle to allow sharing of your FreeStyle Libre data to Tidepool (1) and then click ALLOW (2).
  
  
• You will see a Connection Authorized message back in the Tidepool Data Platform and you will see Connecting next to FreeStyle Libre letting you know your data will be importing into your account.
• Click Done to dismiss the Bring Data into Tidepool screen.
• Once back in the Tidepool Data Platform, click Refresh to show your FreeStyle Libre data.

I already have diabetes data in my Tidepool Data Platform account

First, log into your Tidepool Data Platform account at app.tidepool.org using Google Chrome or Microsoft Edge.

• If you are already using the Tidepool Data Platform, click on Devices in the navigation bar at the top.
  
• Click + Add a Device
  
  
   
• Click Connect to the right of FreeStyle Libre
  
  

• In the window that appears, log into your FreeStyle Libre systems account with your username and password.

  Note: One LibreView account can be linked to only one Tidepool account at a time. Linking it here will turn off data flow to any earlier linked accounts.

  

• Click SIGN IN
  
  
• Click ALLOW after reviewing and agreeing to the terms of the HIPAA authorization.
  
  
• Click AGREE affirming you have read and explicitly agree to the HIPAA authorization.
  
  
• Click the toggle to allow sharing of your FreeStyle Libre data to Tidepool (1) and then click ALLOW (2).
  
  
• You will see a Connection Authorized message back in the Tidepool Data Platform and you will see Connecting next to FreeStyle Libre letting you know your data will be importing into your account.
• Click Done to dismiss the Bring Data into Tidepool screen.
• Once back in the Tidepool Data Platform, click Refresh to show your FreeStyle Libre data.

I want to disconnect my LibreView* account from the Tidepool Data Platform

First, log into your Tidepool Data Platform account at app.tidepool.org using Google Chrome or Microsoft Edge.

• Click on Devices in the navigation bar at the top.
  
• Click Disconnect to the right of FreeStyle Libre.
  
  
• You will see a message indicating you have successfully disconnected your LibreView* account from the Tidepool Data Platform.
  
  
• You must now visit libreview.com to complete the steps listed in the One More Step! message.
• Log into your LibreView* account at libreview.com.
• After logging in, click on the three lines (hamburger) icon in the top right of the page.
  
  
• Click on Account Settings.
  
  
• Click on Connected Apps.
  
  
• Click Manage to the right of Tidepool.
  
  
• Click Disconnect.
  
  
• Click Disconnect again to confirm your decision.
  
  
• Your LibreView account is now disconnected from the Tidepool Data Platform.

Data Special Notes

• In rare cases, very small numbers of duplicate CGM data are being sent from LibreView* to connected Tidepool accounts. This should only affect impacted accounts by slightly biasing the calculated statistics, and will not affect data visualizations.
• For users who have connected their FreeStyle Libre systems account to Tidepool and are using the Libre App†, we may not be able to determine whether your device was a FreeStyle Libre 2 or 2+ (which sends data every 15 minutes) or a FreeStyle Libre 3 or 3+ (which sends data every 5 minutes) when that data is commingled in a single upload. For all such ambiguous data received via the Libre App, we assume a cadence of every 5 minutes. This means that users of FreeStyle Libre 2 may see sensor usage percentages that are lower than the actual value. Additionally, the reported time estimates in the Avg. Daily Time in Range widget will be lower than they should be (although the percentages are correct). We display a Caution statement next to these statistics when we detect ambiguous data in the Basics, Daily, and Trends views of the Tidepool Data Platform. However, we are currently unable to notify users of affected statistics in our copy-as-text reports, PDF reports, population health dashboard, or TIDE dashboard.
• We currently do not ingest or visualize sensor “scans” or “views,” which represent values generated when you scanned your sensor with your reader_‡ or app (or, in the case of FreeStyle Libre 3, when you viewed your app). We also do not ingest or visualize data from test strips uploaded via the FreeStyle Libre reader. This information is available in LibreView, but not in Tidepool.

Disclaimers:

* The LibreView data management software is intended for use by both patients and healthcare professionals to assist people with diabetes and their healthcare professionals in the review, analysis, and evaluation of historical glucose meter data to support effectivediabetes management. The LibreView software is not intended to provide treatment decisions or to be used as a substitute for professional healthcare advice.

† The FreeStyle Libre systems apps are only compatible with certain mobile devices and operating systems. Please check the Support section of our website for more information about device compatibility before using the apps. Use of the FreeStyle Libre systems apps may require registration with LibreView.

‡ The FreeStyle Libre systems apps and the FreeStyle Libre systems readers have similar but not identical features. Fingersticks are required for treatment decisions when you see Check Blood Glucose symbol and when your glucose alarms and readings from the system do not match symptoms or expectations.

For full FreeStyle Libre systems safety information, please visit https://www.freestyle.abbott/us-en/safety-information.html.
The sensor housing, FreeStyle, Libre, and related brand marks are marks of Abbott and used with permission.

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