Uploading your Tandem insulin pump

⚠️Important Note: If your pump gets restarted or powered off for any reason such as a battery failure, pump error, or software update for G7 or Libre 2+ support, the data from before your pump restart cannot be uploaded. Please upload your pump before your pump gets powered off to ensure you can upload all your pump data. ⚠️

This article assumes you have:

  • A Tidepool account — you can create one for free at tidepool.org/signup.
  • Installed the latest version of Tidepool Uploader — you can download the latest version at tidepool.org/uploader.
  • A Tandem insulin pump — Tidepool is compatible with t:slim, t:slim G4, t:flex, and t:slim X2 insulin pumps.
  • A micro-USB cable — this is a common cable and one should have come with your pump.
    If you receive an error message, "Error: Hmm, your device doesn't appear to be connected" please try another micro-USB cable that you are using is capable of carrying data. (Many that come with devices can only be used to recharge).
For more information about viewing data from your Tandem t:slim X2 insulin pump with Control-IQ technology, please see this support article

Table of Contents

  1. Connect your Tandem pump to your computer
  2. Upload your data
  3. Next Steps
  4. Troubleshooting

1. Connect your Tandem pump to your computer

  • Connect your Tandem pump to your computer via the micro-USB cable.
  • Launch Tidepool Uploader and log in to your account.
  • Confirm Tandem is one of your devices. You can change your devices by selecting Choose Device from the menu under your name.

    Tidepool Uploader Device Selection Screen with Tandem checked

     

2. Upload your data

  • Confirm you have the correct time zone selected.
  • Click Upload to upload your data.
  • Tidepool Uploader window with upload button
  • If you encounter issues uploading on a Windows computer, please see these articles for common troubleshooting steps: Troubleshooting: Uploading on Windows

3. Next steps

After the upload is complete, you can upload another device or click See data to view your uploaded data.

4. Troubleshooting

If you upload your Tandem pump but are missing some of your pump and/or CGM data when viewing in Tidepool Web, we recommend you retry uploading with the "All data" option enabled in Tidepool Uploader. 

  • Open Tidepool Uploader and log in if not already logged in.
  • Left-click the Upload menu (not the button) and left-click All data.
    Tidepool Uploader All Data option on Mac and Windows screenshot
  • Now connect the pump via micro-USB and click the Upload button in the main Tidepool Uploader window as seen in Step 2 of this guide.
  • This upload will take much longer as it is retrieving all the records from the pump and can take anywhere from 10-30 minutes, depending on the amount of data on the pump.
  • Once completed, log into Tidepool Web and you should now see the previously missing data.

Please reach out to support@tidepool.org if you have any questions or feedback on this article.

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