This article assumes you:
- Have a Tidepool Clinician account
You can update your name, password, job title, and email address from your Account Settings page at any time.
Opening Account Settings
Click [Your Name] in the top right of the page, then click Account Settings.
Changing your name or job title
Click Edit Personal Details
On the Account Settings page, under Profile & Security Settings, click Edit Personal Details.
Update your name, edit your email or job title
Click into the Name field and enter your updated name or click the Job Title dropdown and select the option that best matches your role.
Click Save Changes to update your profile.
Updating your email address
Click Update Email
In the Edit Personal Details window, click Update Email next to your current email address.
Re-authenticate
For security, you'll be asked to confirm your identity. Click Next to continue.
Enter your new email address
On the Update Email screen, enter your new email address into the New email field.
If you'd like to sign out of Tidepool on all your other devices and browsers, check Log out of all other devices and active sessions.
Click Update Email to continue.
Check for the confirmation screen
You'll see a message confirming a confirmation email has been sent to your new address. Click Take me back to the application to return to Tidepool.
Confirm your new email address
Open your new email account and look for a verification email from Tidepool. Click the link inside it to complete the update and activate your new email address.
Until you verify, your email address on file won't change, and you'll continue logging in with your current email.
Changing your password
See How to Reset your Password for the steps on changing/resetting your password.
If you need to change your authenticator device or disable 2FA
Updating your name, job title, password, or email doesn't affect your two-factor authentication (2FA) setup. If you also need to switch to a new authenticator device or turn off 2FA, see:
SUP-244